General Information

Disabled Access

The surgeries have suitable access for people with disabilities. We also have portable hearing loop equipment. If you have any particular difficulties, please discuss with a receptionist.

Parking

There are a number of parking places in our private car parks at Rosebank and Galgate. There is usually ample parking space on West Drive for Scale Hall patients.

Change of Personal Details

In order to keep your records accurate, please notify us as soon as possible if you change your name, address or telephone number. If you change address, you should also inform any hospitals that you are attending or awaiting an appointment.

Comments, Suggestions & Complaints

We offer a Practice Complaints Procedure to deal with comments, suggestions and complaints about the service we provide. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any suggestion or complaint. The Practice Director would like to know, she can be contacted at Rosebank - Ashton Road, Tel: 01524 842284. We also welcome suggestions for ways in which we can improve our service.

Access to Patient Information

Access to patient information is in accordance with NHS guidelines.We cannot give information to relatives about your appointments, or any medical condition unless you have previously consented to this in writing or through your doctor.

Patient Confidentiality

The practice follows the guidelines of Caldicott principles and Data Protection Act 1998 - information will not be given to any other bodies without first gaining the patients consent unless there is exceptional circumstances which is stated in the above Acts.

Freedom of Information Act & Data Protection Act

All information at Rosebank Medical Practice is held in accordance with NHS guidelines and computerised personal medical details are dealt with in accordance with the Data Protection Act.

Discrimination Act

Rosebank Medical Practice has a non-discrimination Policy for patients and staff.

Aggressive Behaviour

Rosebank operates a Zero Tolerance Policy to violence. Any patients who are abusive or violent towards any members of Rosebank Medical Practice will be removed from the premises and after due consideration, may be removed from the practice list.


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